Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility

Items must be new, unused, unworn and unopened, in their original sealed packaging.
For hygiene reasons, opened or used hair extensions cannot be returned.
You'll need the receipt or proof of purchase.

To start a return, contact us at salon@yankashair.com. Returns must be sent to: 10780 W Flagler St #4, Miami, FL 33174, United States. Items sent back without first requesting a return will not be accepted.

Return shipping

Customers are responsible for return shipping costs.
We recommend using a trackable shipping service; we are not responsible for lost return packages.

Non-returnable items

Opened or used hair extensions
Custom or special-order products
Sale or discounted items, and gift cards

Exchanges

We accept exchanges. The fastest way is to return your item and, once accepted, place a new order. We also replace items that arrive defective or damaged — contact us within 48 hours with photos.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or you received the wrong item.

Refunds

Once we have received and inspected your return, we will let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 7–10 business days. Shipping fees are non-refundable. Please note it can take additional time for your bank or card company to post the refund.