Refund Policy
Yankas Hair Pro
At Yankas Hair Pro, we are committed to providing premium-quality hair extensions. Due to the nature of our products, we maintain strict hygiene and quality standards.
1. Returns Eligibility
We accept returns under the following conditions:
- Items must be unused, unworn, and in original condition
- Hair must not be opened, unsealed, or altered in any way
- Returned within 7 days of delivery
- Must include original packaging
⚠️ For hygiene reasons, opened or used hair extensions cannot be returned.
2. Non-Returnable Items
We do not accept returns or refunds for:
- Opened or used hair extensions
- Customized or special-order products
- Sale or discounted items (if applicable)
3. Refund Process
Once we receive and inspect your return:
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days
- Shipping fees are non-refundable
4. Exchanges
We only replace items if they are:
- Defective
- Damaged upon delivery
If you receive a damaged item, contact us within 48 hours with photos.
5. Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
- We are not responsible for lost return packages
6. Order Cancellations
- Orders can be canceled within 12 hours of placing them
- Once shipped, orders cannot be canceled
7. Contact Us
For returns or support, contact:
Yankas Hair Pro
Email: salon@yankashair.com
Phone: (305) 755-2936